Digital health

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We are working on a number of digital projects which make accessing health services easier for patients.

You can now book GP appointments online, rearrange appointments and request repeat prescriptions. There are also online programmes and apps* to help you manage your health.

All digital health services are safe and secure and comply with NHS data protection laws.

*An app is a computer application (program) that is downloaded by a smartphone user to their mobile phone. Apps can be easily accessed from a smartphone, tablet or computer by clicking or tapping the app symbol which will open the program.

The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

The NHS App is available now on iOS and Android. To use it you must be aged 13 and over and registered with a GP surgery in England.

Find out more here 

GP online

GP online is a national programme developed by NHS England which allows you to take control of your GP appointments through your smartphone, tablet or computer. It’s a free service available to everyone who is registered with a GP.

You can use a website or app to:

  • book or cancel appointments with a GP or nurse
  • order repeat prescriptions
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
  • view clinical correspondence such as hospital discharge summaries.

This programme was created in response to patients finding the management of GP appointments and repeat prescriptions difficult and time-consuming. Each time a patients uses GP online, they help GP practice’s to spend more time on improving patient care. Five out of the eight boroughs in NW London saved a total of 1,460 days in administration time by appointments being booked through GP online.

How to book, cancel and change appointments

To book, cancel and change appointments you must first be registered with GP online services. Click here for more information on how to register.

Need help using GP online?

Training sessions will be taking place across NW London and are open to anyone who wants to know more. Please see the digital citizen education programme section below for more information.

eConsult online consultations

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Did you know that the majority of Hillingdon GP practices are offering consultations online?  This means you can now contact your GP or the practice online and get a reply within one working day.

How does it work? Using eConsult, which is free for all NHS patients, allows you to consult with your own GP practice online.  

After completing a quick form this is sent and reviewed by your practice. You can use this to ask your GP surgery about your health symptoms, conditions or treatment. You can even request things like sick notes and GP letters. This form can be completed on your computer or your smartphone.

Once completed and submitted, your practice will respond to you by phone or email with advice or an appointment to come into the practice, usually by the end of the next working day.

Where do I find this form? For practices offering this service the form can be found on their practice website or via the NHS website (previously called NHS Choices) under the practice details (the NHS website is www.nhs.uk). 

Why does this benefit me?

  • The form can be completed online anytime day or night
  • In many cases your concern could be dealt with over the phone without the need to attend the practice
  • You will be contacted by phone or email usually by the end of the next working day
  • It could save you time waiting for an appointment

What if I do not have online access? Not a problem. Your practice has not changed how you can contact them. You can still call the practice directly as you always have or book an appointment online through the NHS App. eConsult is just an additional way to get in contact with your practice and does not replace any of the previous ways you contacted them. 

How do I find out more information about eConsult? For more information on what eConsult can offer, please check out their website: www.econsult.net

A list of GP practices in Hillingdon can be found here.

Digital citizen education programme

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With over 137,000 health apps available in mobile app stores it can be hard to know which ones to trust and how to use them. To meet this challenge, a digital education programme was set-up in April 2018 to teach residents across NW London how to use digital health services. 

The goal is to empower as many residents as possible to become ‘digital citizens’ - people who can confidently use digital health services to manage their health. This can be achieved by:

  1. teaching a group of volunteers how to use digital health services
  2. once trained, volunteers become 'digital ambassadors' - responsible for training residents who need support using digital health services
  3. arrange one hour training sessions for 'digital ambassadors' to teach residents about different apps and programs
  4. once residents are trained and feel confident using digital health services, they become 'digital citizens'. 

The training sessions are free and cover the following apps and programs:

  • Patient apps
  • Know Diabetes website
  • My COPD
  • GP online
  • online consultations
  • smart devices/wearable’s to help manage your health.

Mobile devices are provided during the sessions to make the training interactive.

Want to get involved?

If you would like to volunteer to be a ‘digital ambassador’ and be trained so you can deliver one hour training sessions to residents in NW London, please email Digitalcitizen.nwl@nhs.net and provide the following information:

  • full name
  • contact mobile number and email address
  • a brief description on why you are interested in digital health services.

Please write ‘digital ambassadors’ in the subject line.

Alternatively, if you would like to become a ‘digital citizen’, and learn how to use digital health services to manage your health, please email Digitalcitizen.nwl@nhs.net and provide the following information:

  • full name
  • contact mobile number and email address
  • a brief description of what apps and programs you need support with.

Please write ‘digital citizen’ in the subject line.